My Professional Journey
Explore my resume to discover my skills, experiences, and achievements in detail.
Summary
I'm Mohammad Ibrahim Nasiri, a dedicated IT professional with a strong background in technical support, cybersecurity, and network security. With extensive experience working in healthcare and various other industries, I specialize in providing Level I and II support, managing user accounts, and troubleshooting software and hardware issues. I hold a BAS in Cybersecurity and Digital Forensics and an AAS in Network Security Engineering, and I'm certified in Microsoft and CompTIA, among others. I’m passionate about solving complex technical challenges and ensuring seamless IT operations for end-users.
Contact Detail
Mohammad Ibrahim Nasiri
755 First Avenue East, Pacific Washington USA 98047-1226
+1 (206) 900-2030
info@ibrahimnasiri.com
ibrahimnasiri@hotmail.com
www.ibrahimnasiri.com
Experience
Provided Level I and II technical support for over 300 end-users through phone, chat, email, and Cherwell ticketing system queues.
Provided end-user support for applications including but not limited to Office 365, Microsoft Teams, OneDrive, BitLocker, NextGen EHR, Epic EHR, Liberty, Citrix Workspace, and SharePoint.
Managed user accounts, group policies, permissions, and access controls following security policies using Intune, and Active Directory.
Monitored and supported Cherwell ticketing queue and helpdesk phone line, ensuring timely resolution of issues. And assisted with on-boarding and off-boarding of user accounts in Microsoft 365.
Desktop Technician II
HealthPoint
January 2023 - Present
Renton, Washington USA
Desktop Technician II
Provided Level I and II technical support for over 300 end-users through phone, chat, email, and Cherwell ticketing system queues.
Provided end-user support for applications including but not limited to Office 365, Microsoft Teams, OneDrive, BitLocker, NextGen EHR, Epic EHR, Liberty, Citrix Workspace, and SharePoint.
Managed user accounts, group policies, permissions, and access controls following security policies using Intune, and Active Directory.
Monitored and supported Cherwell ticketing queue and helpdesk phone line, ensuring timely resolution of issues. And assisted with on-boarding and off-boarding of user accounts in Microsoft 365.
Sr. End-User Support Administrator (Contract)
Brooksource (Providence Health and Services)
June 2022 - September 2022
Renton, Washington USA
Reimaged operating systems, deployed workstations, and other peripherals, and communicated with vendors for software updates and upgrades.
Managed and updated users and devices in the ServiceNow ticketing system as well as in Active Directory.
Validated and ensured proper labeling of the end-user technology printing environment.
Conducted tests, troubleshot, and reported on various hardware and software issues.
Troubleshooted and provided technical support via phone, email, and remotely using System Center Configuration Manager (SCCM).
Trick Dog Technology (HealthPoint) - Contract
August 2022 - January 2023
Renton, Washington USA
Education
Bachelor of Applied Science in Cybersecurity & Digital Forensics
Highline College
April 2022 - June 2024
Des Moines, Washington USA
Associate of Applied Science in Network Security Engineer
Highline College
September 2018 - March 2022
Des Moines, Washington USA