― My background
Experienced Operations and Technology Professional with over 10 years of experience supporting healthcare, manufacturing, nonprofit, and enterprise environments. Skilled in technical support, operations coordination, data management, databases management, Active Directory, reporting, customer support, system administration, and cross-functional collaboration. Proven ability to troubleshoot complex issues, support end-users, manage projects, maintain accurate records, and improve operational efficiency. Strong background working in fast-paced environments with excellent communication, analytical, and organizational skills.
― Skills
Leadership
Communication
Critical thinking
Risk management
Cost management
Training & Customer Service
Inventory Management
Data Analysis
User and ID Management
SCCM & Intune Mgmt
Process Improvement
Helpdesk Experience
Networking
Cybersecurity
Microsoft 365
Ticketing Systems
Project Management
Operations Mgmt
― Work history
― Education
― languages
Desktop Technician II
HealthPoint / January 2023 - Present
Troubleshoot and resolve desktop hardware, operating system, and application issues.
Coordinate with vendors for hardware repairs, replacements, and support.
Test software, system patches, and operating system updates for compatibility issues.
Install, configure, and maintain local and network printers.
Support IT security and compliance policies, including system patching and user communication.
Collaborate with team members to support projects and maintain a positive work environment.
Provide escalation support for Helpdesk Specialist I and Desktop Technician I staff.
Maintain professionalism, punctuality, and consistent attendance.
Support organizational goals, values, and high-quality customer service.
Installed and configured desktop systems for optimal performance across multiple departments.
Provided technical support to end-users, resolving issues efficiently and ensuring minimal downtime.
Diagnosed and resolved hardware and software issues for end-users across multiple departments.
Managed installation and configuration of desktop systems, laptops, and other computing devices, ensuring optimal performance and user satisfaction.
Complete tasks on time while managing multiple priorities effectively.
Perform additional duties as assigned by management.
English
Native or Bilingual
Bachelor of Applied Science
Cybersecurity and Digital Forensics / 2018 - 2024
Highline College, Des Moines, Washington USA
IT Support Tier II (Contracted)
Trick Dog Technology / August 2022 - January 2023
Troubleshoot and resolve desktop hardware, operating system, and application issues.
Coordinate with vendors for hardware repairs, replacements, and support.
Test software, system patches, and operating system updates for compatibility issues.
Diagnosed and resolved hardware and software issues for end-users across various platforms.
Implemented system upgrades and patches to enhance performance and security.
Provided technical support via phone, email, and in-person, ensuring timely resolution of user inquiries.
Trained staff in new technologies and best practices for optimal usage.
Streamlined inventory management processes for IT equipment procurement and allocation.
Collaborated with cross-functional teams to improve IT service delivery standards.
Supported end-users with comprehensive documentation on software installation, usage, and troubleshooting guidelines. Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Sr. End-user Support Administrator (Contracted)
BrookSource / June 2022 - September 2022
Reimaged operating systems, deployed workstations, and other peripherals.
Troubleshoot and resolve desktop hardware, operating system, and application issues.
Coordinate with vendors for hardware repairs, replacements, and support.
Test software, system patches, and operating system updates for compatibility issues.
Support IT security and compliance policies, including system patching and user communication.
Complete tasks on time while managing multiple priorities effectively.
Collaborate with team members to support projects and maintain a positive work environment.
Provide escalation support for Helpdesk Specialist I and Desktop Technician I staff.
Maintain professionalism, punctuality, and consistent attendance.
Support organizational goals, values, and high-quality customer service.
Able to work independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Perform additional duties as assigned by supervisor.
Process Order Associate
ConAgra Brands / April 2018 - June 2022
Close, cancel, or delete process orders daily and fix any discrepancies with process orders on raw materials in warehouse, packaging, and mixing areas.
Train team members on accurately and effectively issuing raw materials to process orders.
Assist in training and coaching around improving SAP Enterprise and Inventory Control.
Verification of raw materials in the PSA and PACK status in SAP multiple times per work week.
Perform period (monthly) and year-end (yearly) close activities on the last day of the period; this requires working one Sunday per period.
Developed and implemented process improvements, increasing operational efficiency and reducing turnaround times while working closely with other departments.
Trained and supported new team members on company procedures, ensuring compliance with safety regulations and operational standards.
Managed inventory control systems, optimizing stock levels to reduce waste and improve supply chain efficiency.
Monitoring & Evaluation Coordinator
International Executive Service Corps / June 2013 - November 2016
Create and implement a time plan for ongoing project monitoring and partner evaluations.
Coordinated project documentation and reporting processes to enhance communication across teams.
Assisted in data collection and analysis for program evaluation, ensuring accuracy and relevance.
Conduct field visits, verify data via phone calls, and train staff on TAMIS and M&E concepts as needed.
Developed and implemented monitoring frameworks to assess program effectiveness and impact.
Conducted data analysis to identify trends and inform strategic decision-making processes.
Oversee data collection processes, ensuring accuracy and integrity of information gathered for reporting purposes to the management and stakeholders.
Mentored junior staff, surveyors and new hire in data collection, data storage, data management techniques, enhancing team performance and knowledge sharing.
Analyze data trends to inform strategic decision-making processes.
Monitoring & Evaluation Assistant
Development Alternative Inc. / August 2010 - November 2011
Complete registration forms and assist with surveys, ensuring data accuracy in TAMIS and Excel.
Enter registration forms into TAMIS and survey data into spreadsheets and participate in evaluations.
Supported training initiatives by developing instructional materials and conducting workshops for staff.
Streamlined administrative workflows, improving efficiency in daily operational tasks allocation.
Enter registration forms and survey data into TAMIS and Excel, ensuring accuracy.
Conducting survey, assist with registration forms, organize files, and conduct field visits as directed.
Conducted data collection and analysis to support project monitoring and evaluation efforts.
Assisted in developing and maintaining project documentation and reports for stakeholder review.
M&E/Database Assistant
Ministry of Agriculture, Afghanistan / August 2008 - July 2010
Enter Monthly and Quarterly Activity and Monitoring Data into M&E Database.
Maintain office documents and files (hard and soft copies) according to M&E filing system.
Coordinate filing and storage of data forms, ensuring accuracy in database entries, and assisting MIS Team with database management tasks.
Extract and verify data from HLP-M&E Database for use in MS Office programs for analysis and reporting; coordinate with field staff to prevent duplicate entries.
Support survey, assist with registration forms, organize files, and conduct field visits as needed.
Developed and implemented monitoring frameworks to assess program effectiveness and impact.
Conducted data analysis to provide insights for strategic decision-making and program improvements.
Managed database entries and updates to ensure data integrity and accuracy.
Developed and maintained efficient filing systems for agricultural data management.
Association Accountant
Development Alternative Inc. / March 2007 - July 2008
Processed accounts payable and receivable transactions accurately and efficiently.
Managed daily bank reconciliations to ensure accurate financial reporting.
Assisted in preparation of monthly financial statements and reports.
Maintained accurate records using accounting software and spreadsheets.
Coordinated with external auditors during annual audit processes for compliance checks.
Implemented improvements to invoice processing procedures, enhancing workflow efficiency.
Managed financial reporting processes to ensure compliance with regulatory standards.
Developed budgets and forecasts, optimizing resource allocation across projects.
Associate of Applied Science
Cybersecurity and Digital Forensics / 2018 - 2022
Highline College, Des Moines, Washington USA
Associate of Applied Science
Biomedical Technology / 2011 - 2013
Scientific Medical Institute, Nangarhar, AFG
Pashto
Native or Bilingual
Dari
Native or Bilingual
Persian
Full Professional
Urdu
Professional Working
Arabic
Professional Working
― trainings
Certificate in Monitoring and Evaluation
SMART Afghan International Training & Consulting, Kabul, AFG / Sep 2013
Certificate in Computerized Accounting & Record Keeping
Afghan Institute of Business Management, Nangarhar AFG / May 2008
Certificate in Report Writing
Afghan Institute of Business Management, Nangarhar AFG / Mar 2007
Certificate in Managerial Skills Development
Khurasan University, Nangarhar AFG / Nov 2008
“Whenever I am in a difficult situation where there seems to be no way out, I think about all the times I have been in such situations and say to myself: I did it before, so I can do it again.”
- Idowu Koyenikan
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